Your partner for
back-office operations.
Give your back-office work to AI employees that learn how your practice runs. Record a workflow, and Layra turns it into an agent that works across your systems.
Across your systems
Keep your EHR.
Hand off the work.
Layra uses software the way your team does—opening charts, entering information, and moving between applications. Your EHR, billing software, and payer portals can all be part of the same workflow.
Workflows
AI employees that
do the work for you.
Practice operations
01
Patient intake
Enter demographics, insurance details, and intake forms into the chart.
What Layra can handle
- Match the patient to an existing chart
- Transfer intake and insurance information
- Flag missing fields for follow-up
02
Referral coordination
Process referrals, collect missing information, and prepare patients for scheduling.
What Layra can handle
- Organize referral details and supporting records
- Identify missing documents
- Prepare the scheduling handoff
03
Chart preparation
Gather outside records, lab results, and visit history before the appointment.
What Layra can handle
- Locate relevant notes and test results
- Bring outside records into the chart
- Organize information for the upcoming visit
04
Records & document filing
Sort incoming documents and faxes, match patients, and file them in the right chart.
What Layra can handle
- Identify document type and patient
- File records in the appropriate chart section
- Route items that need staff review
05
Scheduling & follow-up
Update appointments, prepare reminders, and track outstanding follow-ups.
What Layra can handle
- Check appointment details across systems
- Prepare reminders and follow-up lists
- Update scheduling records
06
Refill coordination
Collect refill requests and prepare the information clinicians need to review them.
What Layra can handle
- Match requests to the patient and medication
- Gather relevant chart information
- Route the request for clinician review
Biologics & treatments
07
Benefits verification
Check coverage, payer requirements, and patient responsibility before treatment.
What Layra can handle
- Look up active coverage and benefit details
- Gather treatment-specific requirements
- Record patient responsibility for review
08
Prior authorizations
Assemble documentation, complete requests, and track decisions in payer portals.
What Layra can handle
- Gather chart notes and required attachments
- Prepare the payer’s authorization request
- Track status and requests for information
09
Renewals & reauthorizations
Track authorization dates, approved visits, and renewal requirements.
What Layra can handle
- Monitor authorization expiration dates
- Check remaining approved visits or units
- Prepare renewal documentation
10
Copay assistance
Prepare enrollment paperwork and follow up on assistance applications.
What Layra can handle
- Gather program and eligibility requirements
- Prepare the enrollment application
- Track outstanding paperwork and decisions
11
Drug purchasing
Compare acquisition costs, payer preferences, and expected reimbursement.
What Layra can handle
- Collect supplier pricing and payer preferences
- Compare costs with expected reimbursement
- Prepare purchasing options for review
12
Inventory & treatment readiness
Reconcile stock, track orders, and flag missing items before scheduled treatments.
What Layra can handle
- Compare scheduled treatments with stock
- Track orders and expected arrivals
- Flag supply gaps before the appointment
Billing & collections
13
Claim preparation
Check required fields and supporting records before claims are submitted.
What Layra can handle
- Check patient and insurance information
- Gather encounter documentation
- Flag missing claim fields
14
Claim status & follow-up
Check payer portals and keep outstanding claims moving.
What Layra can handle
- Look up outstanding claims
- Record payer status and follow-up requirements
- Organize the next action for each claim
15
EOB & ERA processing
Read remittances and match payments, adjustments, and patient balances.
What Layra can handle
- Extract payment and adjustment details
- Match remittances to claims
- Flag unmatched items for review
16
Payment posting
Enter approved payments and reconcile them with the corresponding claims.
What Layra can handle
- Match approved payments to patient accounts
- Enter payments and adjustments
- Reconcile totals and flag differences
17
Underpayment review
Compare paid amounts with expected reimbursement and flag discrepancies.
What Layra can handle
- Compare remittances with expected amounts
- Identify payment discrepancies
- Organize supporting details for follow-up
18
Denials & appeals
Identify denial reasons, gather evidence, and prepare corrections and appeals.
What Layra can handle
- Classify denial reasons
- Gather the claim and supporting records
- Prepare a correction or appeal for review